John Carlton’s Action Seminar

Just read John Carlton’s latest blog post today which, for students of copywriting (you’re ALWAYS a student of copywriting, whatever your level of mastery) is a great study piece.

It’s often a common marketing “challenge” for copywriters to get attention promoting products as the new year arrives, as it seems to be that time of year when there’s quite a clutter of similar “new year, great time to take action and finally get what you want” offers, across a whole lot of industries.

(That many people ONLY look at making plans for 2011 by way of a “new year’s resolution” once at the start of the year, and then do nothing about it for 12 more months — well that’s a whole other opinion piece and may offend! But I’m getting distracted here. Back to John.).

So when you come across something like John Carlton’s post for his 2011 Action Seminar, you know you’re reading a master at work … well worth a good, close read!

Telco short-sightedness has me stumped

I’m rather confused.

My mobile/cell phone contract has just under 6 months (of 24) to go, and that includes 4 x $10 handset payments remaining.

I wanted a new iPhone4. Happy to have a new 24-month contract, and increase my monthly minimum spend by $30 per month to be on the relevant $79pm plan.

However, my provider wants me to pay out — in full — the remaining 6 months of my existing contract, even though I’m suggesting to them I increase my monthly spend by a minimum 61 per cent, and re-sign for another 24 months.

That’s rather crazy from the consumer’s point of view.

I would have expected the $40 in handset payments to go to a new plan, but not to both pay $49 per month for the next 6 months AND $79 per month on the new contract.

That’s double dipping.

And they’re potentially missing out on my business after this 6 months is up.

All for not seeing $40 in what’s fair to payout the remaining payments on my current handset cost, instead of $294 for the remainder of the monthly spend (plus the $40 anyway!).

What the????

Or … if they were really innovative and flexible, they’d say YES (now you might figure out who they are) and start my new $79 per month plan for 24 months from May 2011 (I would have agreed to that), and increased my monthly plan anyway in the meantime from $49 to $79 per month.

That’d keep my business for the next 30 months.

Here’s a customer offering to spend 61 per cent more per month and go onto a new 24 month contract.

But they’re too short-sighted to see that.

And now I’m looking for a new Telco.